I haven't used online dvd hire myself, I would like to try but I'm unsure. From what I've read on 'other' boards, some smaller companies give you all the films at the top of your list with a quick turnaround in the free trial but then things slow down when you actually start paying. Now I'm sure big companies such as the one you are with will not do this so I'd be interested in hearing your experiences.
I agree with you on the state of rented dvds. I'm amazed that they play at all sometimes. I should get a discount because I clean them up before putting them in my shiny clean dvd player!
I can't understand how they become so scratched, marked and stained. All you have to do is remove the dvd from its case, put it in the player, watch movie, remove disc and put it back into the case........
I think some people use them as frisbees for their dogs or mini skateboards for their kids. Do the same people hire cars and then put them in stock car races?
I would fine them if it was my shop and someone returned a dvd with scratches